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Customer service & claims

Answer more customers and close claims sooner.

YP checks each claim against the policy or warranty, drafts answers to status and parts questions from your ERP and prepares the reports insurers ask for. Your team decides and sends every reply.

One example

Take one loss notification to a signed report.

Your claims handler and loss adjuster decide. YP does the file work in between.

A loss is reported and the policy is checked. YP reads the notification and the photos, finds the policy and checks that it was in force on the date of loss.

The claim file is opened with every field linked to the notification. One request lists every missing document, and your claims handler reviews the file, sets the reserve and sends the request.

The report is drafted in the insurer’s format. The adjuster’s notes, photos and measurements become the draft, and a section stays open where the notes say nothing.

Your adjuster completes the report and signs it. Only then does the report go to the insurer, and decisions on cover and payment stay with your claims handler.

How it runs

Designed for enterprise.

Private

Runs on your infrastructure. Claims files, photos and customer data never train a model.

Explainable

Not a black box. An AI auditor checks that every task was done as intended and proposes improvements.

Traceable

Every statement links to the note, photo or record it came from. Every step is logged. A named person approves anything that leaves the building.

Your systems

Works in SAP, your claims and policy systems, SharePoint and your mailbox. Nothing is replaced.

Not sure where to start?

Put AI to work on your most complex workflows.

Frequently asked questions