Billing dispute desk
Super Agent · YP
Collects meter readings, move dates and billing history and drafts the reply to each dispute.
On every dispute · ran 15m ago
Run nowUtilities
Prepare every billing dispute
Reads each written billing dispute, collects the meter readings, move dates and billing history and drafts the reply. Your billing specialist decides and sends.
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When
When a billing dispute arrives
Systems
OutlookSAPMeter dataExcelMode
Drafts only. Your billing specialist decides every correction
Problem
A customer disputes a bill or a final statement after a move. To answer, someone collects meter readings, the move-in or move-out date, the tariff and past invoices from several systems. Only then can they see whether the bill is right.
What it does
YP reads the dispute, pulls the readings, contract details, move dates and invoices for that connection and compares them with the bill. It lists what matches and what does not, and drafts the reply and any proposed correction for your billing specialist.
How it works
See exactly how the work gets done.
Each billing dispute is picked up as soon as it arrives. A dispute by email or web form starts the run, and attached photos of the meter are read too.
The history behind the bill is collected from your own systems. YP pulls the meter readings, the contract, the tariff, the move dates and the past invoices.
The disputed bill is compared with what your systems show. Readings and dates are checked against what was billed, line by line.
The reply to the customer is drafted in plain language. Any proposed correction is drafted with it, and each figure is linked to its source.
Your billing specialist decides on the dispute and sends the reply. The specialist reviews the draft first, and no correction is booked without their approval.
The outcome
Your billing specialists decide on a complete file instead of collecting it. Every answer can be traced to the readings behind it.
01
1 file per dispute
Full history and a plain draft reply
02
Every bill line checked
Readings, move dates and tariff against the bill
03
Billing specialist decides
Every correction and reply, before it goes out
For your numbers
YP gathers meter readings, move dates and billing history for each dispute, so your billing specialists close disputes faster and cash comes in sooner.
How it runs
Designed for enterprise.
Private
Runs on your infrastructure. Drawings, prices, client and claims data never train a model.
Explainable
Not a black box. An AI auditor checks that every task was done as intended and proposes improvements.
Traceable
Every value links to the document, rule or record it came from. Every step is logged. A named person approves anything that leaves the building.
Your systems
Works in your ERP, CargoWise, policy system, GIS and file shares. Nothing is replaced.
Not sure where to start?
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