Warranty desk
Super Agent · YP
Checks each claim against the order, serial number and warranty terms and drafts the RMA.
On every claim · ran 11m ago
Run nowManufacturing
Check warranty claims and draft RMAs
Reads each warranty or return claim, checks the order, serial number and warranty terms and drafts the RMA with return instructions. Your service team decides after inspection.
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When
When a claim arrives
Systems
OutlookSAPSharePointMode
Drafts only. Your service team decides every claim
Problem
A warranty or return claim means finding the original order, checking the serial or batch number, the delivery date and the warranty terms, and then issuing an RMA with return instructions. The decision follows inspection of the returned part.
What it does
YP links the claim to the order and delivery in your ERP, checks the warranty period and terms that apply and drafts the RMA with return instructions. When the inspection report is in, it drafts the decision with the clause it relies on. Claims outside the terms or missing information go to your service team with the reason.
How it works
See exactly how the work gets done.
Each claim is picked up when it arrives. A claim by email or by form starts the run, together with the photos and documents attached to it.
The order behind the claim is found in your ERP. YP matches the order, the delivery date and the serial or batch number to the claim.
The claim is checked against your own warranty terms. The warranty period and the conditions come from your contracts and terms and not from the model.
YP drafts the RMA and gives the reason. The draft covers eligibility, the RMA number and the return instructions, and the decision is drafted once the returned part has been inspected.
Your service team decides on every claim. Your team checks the draft, adjusts it and sends it. Credit notes and replacements follow your normal approval.
The outcome
Your service team decides claims from a complete file. Every decision points to the clause behind it.
01
1 RMA per claim
Drafted with order, terms and return instructions
02
Every clause cited
Each decision names the warranty clause it relies on
03
Service team decides
Every claim, after the returned part is inspected
For your numbers
YP checks every claim against the order, serial number and warranty terms, so your service team replaces or credits only what your terms cover.
How it runs
Designed for enterprise.
Private
Runs on your infrastructure. Drawings, prices, client and claims data never train a model.
Explainable
Not a black box. An AI auditor checks that every task was done as intended and proposes improvements.
Traceable
Every value links to the document, rule or record it came from. Every step is logged. A named person approves anything that leaves the building.
Your systems
Works in your ERP, CargoWise, policy system, GIS and file shares. Nothing is replaced.
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