How do you answer HR policy questions without pulling someone off their work?
An HR policy AI Employee that reads the HR inbox every 15 minutes, answers strictly from documented policy, and drafts each reply for HR to send, escalating anything ambiguous, legal, personal, or compensation related to Slack instead of answering it.
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The same handful of policy questions land in the HR inbox every week: how much PTO carries over, what the remote work policy allows, how the expense limit works for a conference, when parental leave starts accruing. The answers are documented, sitting in a policy library the whole company can already read. But finding the right page, quoting it accurately, and drafting a reply takes a person's attention away from the HR work that actually needs a person: the exception request, the accommodation, the sensitive conversation. HR policy questions are high volume and low variance. Most are already answered, word for word, somewhere in the library. But the inbox doesn't know that. Every question waits in the same queue whether it's "how many sick days do I have" or "I need to discuss a medical accommodation," and someone has to open each thread to find out which it is before they can even start. A canned FAQ page only helps the employee who thinks to check it. A shared doc link in an auto reply doesn't parse the actual question or point at the section that answers it. And routing everything to a person means the easy, already documented questions compete for the same attention as the ones that genuinely need HR's judgment, which is exactly backwards.
The HR policy AI Employee reads the HR inbox every 15 minutes with read only access to the policy library and a channel into Slack. It reads new questions, classifies each one, and for anything the library documents, searches for the exact policy section and drafts a grounded reply, never sent automatically. Anything ambiguous, legal, personal, or compensation related is posted to the HR Slack channel instead, with the question and the reason it needs a person, and the AI Employee does not attempt an answer. It drafts, or it escalates; a named human in HR sends and decides.
See exactly how the work gets done.
Every 15 minutes, fresh each time
The AI Employee runs every 15 minutes, each run starting clean with no memory of the last. It relies on the inbox's own labels (not its own memory) to know which threads it has already handled, so nothing is reprocessed and nothing is missed between runs.
Works to your triage and answering rules
How to tell a documented question from one that needs HR travels with the AI Employee as a skill: what counts as "answerable from policy," the exact bar for escalating (ambiguous, legal, personal, or compensation related), and how to draft a reply that quotes or closely paraphrases the source text rather than paraphrasing loosely.
Connects to your systems, with permissions you set
It reads unlabeled threads from the HR inbox and writes to it only as a draft, searches the policy library read only for the specific page that answers each question, and posts escalations to the HR Slack channel with the question and the reason it needs a person. Credentials stay in memory, never written to disk, never exposed to the model.
Answers only what's documented
It answers only what the policy library documents. It never infers, extends, or guesses at a policy that isn't written down, and it never makes an exception. Every answer is a draft for HR to review and send; anything legal, personal, or compensation related is escalated without an attempted answer, every time.
Drafts, escalates, and labels
Every 15 minutes the inbox gets worked: documented questions get a cited, drafted reply waiting in the inbox; everything else lands in the HR Slack channel with the question and why it was escalated. Each thread is labeled so the next run leaves it alone. HR reviews the drafts, sends what's right, and handles the escalations directly.
Answers from documented policy only
The AI Employee never invents, infers, or extends a policy beyond what's written in the library. If the library doesn't clearly cover the question, it escalates instead of guessing.
Drafts only, never sends
Every reply is a draft. A named human in HR reviews and sends it; the AI Employee has no send authority.
No exceptions, and hard escalation triggers
The AI Employee cannot grant, waive, or bend a policy. That judgment belongs to HR. Anything ambiguous, legal in nature, about a personal situation, or related to compensation is routed to Slack for a person, with no attempted answer.
Read only into the policy library
The AI Employee never edits a page in the library. It connects with the permissions you set, and credentials stay in memory, never exposed to the model or the logs.
You own the rules
The triage rules, the answering skill, and the per system permissions are yours, versioned and changed on your terms, not in a vendor dashboard.
The routine policy questions that used to sit in the queue behind everything else now get a cited, ready to send draft within 15 minutes, quoting the exact policy that answers them. The questions that actually need HR's judgment show up in Slack immediately, with nothing guessed at in between. The AI Employee reads and drafts; a named human in HR decides and sends.
Every 15 min
Inbox checked against the current policy library
Drafts only
Every reply is a draft; HR sends it
0 exceptions
Ambiguous, legal, personal, and comp questions always escalate
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