H. Essers brought real-time visibility to pharmaceutical logistics
A real-time tracking platform removed manual reporting and gave operations teams and pharmaceutical clients live shipment visibility.
Key highlights
Spreadsheet-based reporting was replaced with live operational data across the fleet.
Temperature tracking and chain-of-custody reporting were built into the platform.
Operations teams could act on live shipment data instead of waiting for batch reports.
Pharmaceutical clients could track shipments directly without calling support teams.
The challenge
A global logistics leader struggled with inefficiencies in client onboarding and shipment quoting. The process spanned 9 steps, 6 separate systems, and manual handoffs across sales, legal, and operations. While AI tools were deployed in isolated departments, the end-to-end workflow remained fragmented and costly.
What Changed
Through the operational redesign track, they launched zero-based redesign sprints. A cross-functional team rebuilt the quoting and onboarding workflow from scratch - this time around AI Employees.
The result: an AI-native flow where AI employees generate quotes, pre-approve standard contracts, trigger shipment bookings, and escalate only exceptions. Ownership heatmaps clarified roles, showing that 70% of steps could be fully automated or hybridised. New roles like 'AI Employee Supervisor' were introduced. Within weeks, cycle time dropped from 5 days to under 2 hours.
Business impact
H. Essers accelerated operations by 90%, eliminated manual reporting errors, and enabled real-time visibility into onboarding and shipment quoting. The operational gain was not only faster reporting, but faster decisions and better service.
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